Eight characteristics of a great business analyst

CTOs and CIOs looking after change programmes face a constant challenge: bridging the gap between complex business needs and efficient technological solutions. A key player in this process is the Business Analyst (BA). But what separates a "good enough" BA from a truly great one?

Finding a BA with the right skillset can be the difference between a successful project and costly delays. Here are 8 characteristics that define a great Business Analyst, ensuring a smooth path from business needs to IT implementation:

1. Bridge Builder and Communicator

A great BA navigates the often-divergent worlds of business and IT. They excel at active listening, gathering requirements from stakeholders across departments, and translating those needs into clear, actionable plans for developers. An often overlooked skill is to hear the language used in different departments and agree a standard lexicon across a change programme, to make sure everyone is on the same page.

2. Analytical Acumen

Data is king in the insurance industry. A great BA doesn't just understand the "what" of a problem; they delve into the "why." Strong analytical skills allow them to identify root causes and propose solutions that address the core issues.

3. Domain Expertise

London's insurance landscape is intricate. A great BA will have a strong understanding of the specific regulations and processes relevant to the insurance sector, from managing TOM risk to updating Policy Admin Systems (PAS) and Claims. This expertise allows them to anticipate challenges and tailor solutions that seamlessly integrate with existing systems.

4. Process Pro

Business processes are the lifeblood of an insurance company. A great BA excels at documenting and streamlining these processes. They can identify redundancies, suggest improvements, and ensure the new solution enhances existing workflows.

5. Technology Savvy

While not a developer, a great BA has a strong grasp of technology fundamentals. They understand the capabilities and limitations of different systems, which allows them to bridge the communication gap between the business and development teams.

6. Negotiation Ninja

Stakeholders often have competing priorities. A great BA demonstrates exceptional negotiation skills, facilitating win-win solutions that meet business needs without exceeding budget or timeline constraints.

7. Problem-Solving Mastermind

Projects rarely run perfectly. A great BA is a problem-solving powerhouse. They anticipate roadblocks, develop contingency plans, and quickly adapt to changing circumstances, ensuring smooth project delivery.

8. Data-Driven Decision Making

Data sits at the heart of effective decision-making in insurance. A great BA leverages data to validate requirements, assess project progress, and measure the success of the final solution.

Investing in a BA with these characteristics brings tremendous value. They become trusted advisors, ensuring projects not only meet their goals but also deliver tangible benefits to the business. By seeking a BA with this skillset, IT directors in London's insurance sector can confidently navigate the journey from business needs to successful IT solutions.